2/1/2024 0 Comments Knotes berry farm![]() Management tools for the administration of staff were also needed to help deal with busier peak seasons, reduce hold times and improve the experience for guest callers. Their situation definitely required a more powerful UC solution, one that could fully network and support both properties going forward, and allow for the mobility of personnel a more robust contact center solution, one with application support and with the ability to manage call flows between the properties. Knott's executives began an extensive search for the right solution. No way to see how many calls we received per day, to have the appropriate staff in place to handle them." Claudette Vogelsang, Knott's Berry Farm's Vice President of Finance, confirmed, "There were no call metrics. "One of the concerns we had with our old system," said Christina Luna, Manager of Guest Services, "was having no call information reporting features. The existing systems also functioned separately, without connectivity to support a Unified Communications (UC) experience for executives, managers, call center agents, or guests. The entire existing system functionality was basic, without Caller ID, Mobility, call center features, or Unified Messaging with ability to view and listen to voice messages within their email platform. The system had served them well in the past, but could no longer meet the more advanced requirements of its call center operations and the needs of their back office departmental communications. All KBF business operations are on site in the park's Buena Park location.īehind the scenes, in the business offices, of major concern were the aging components of the legacy communication system, as the NEC UNIVERGE® NEAX® 2400 platform and Octel® voice messaging had far exceeded their end of life. ![]() A separate call center books guest accommodations at the resort hotel. ![]() Guests of Knott's Berry Farm can book individual passes, group tickets, or full vacation packages, either online or in person, and may also contact a sales team that handles group sales, including catered events. The resort hotel, located steps away from the park entrance, is a "home away from home" for grown-ups, but with a specially designed wing for families who enjoy the "Peanuts" comic strip characters, a franchise exclusive to Cedar Fair Entertainment. This was expanded with roller coasters and other rides, as well as restaurants, award-winning entertainment shows, and a variety of interesting shops, some of which distribute proprietary Knott's Berry Farm products. The Knott's theme park began as an Old West experience with authentic Ghost Town area. "Knott's Berry Farm" is actually home to: the Knott's Berry Farm Theme Park, the Knott's Berry Farm Hotel, and Knott's "Soak City" Water Park. With beginnings as a small family-owned working berry farm with a popular chicken restaurant, Knott's Berry Farm has evolved into the beautifully laid out, action-packed, 160-acre family fun destination it is today, while creatively retaining its original historic charm. Since 1920, Knott's Berry Farm has been drawing fans to central southern California. You’ll likely want to pair your visit to Knott’s Berry Farm with Disneyland Resort and Universal Hollywood.Located in Buena Park, California, Knott's Berry Farm ("Knott's"/ KBF) is a world famous western-theme amusement park destination, and part of Cedar Fair Entertainment Company, one of the largest regional amusement-resort operators in the world. Knott’s Scary Farm is recognized as the first and longest-running Halloween event to be held at a theme park. The Boysenberry Festival has food and beverage samples and takes place each spring. If you’re staying at the Knott’s Berry Farm Hotel, you can walk to the park. Knott's Soak City is a seasonal water park adjacent to the theme park. The Walt Disney Company was very interested in acquiring the park but reportedly would have turned the land into a different concept - Disney’s America. In the late 1990s, the Knott family sold Knott’s Berry Farm to Cedar Fair. In 1940, Walter Knott began construction on a replica ghost town, and the modern theme park was born. In 1934, the Knotts began selling fried chicken dinners, which became a huge tourist draw. In the mid-1920s, Walter Knott and his family began selling berry products along State Route 39 in California. Knott’s Berry Farm is the most visited Cedar Fair park and is regarded as America’s first theme park (although Holiday World may disagree)
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